Emails
Email Template Creation and Management
Email templates help your team work efficiently while still creating an excellent candidate experience. Have your application confirmation and rejection email copy ready to add to Ashby!
Sending Emails from the Candidate Profile
Communicating with candidates and internal stakeholders directly from the candidate profile ensures your recruitment efforts stay organized and transparent. This article explains how to draft and send emails to candidates, apply email templates, and use the team selector to quickly add relevant recipients, such as hiring team members and interviewers, to your emails.
Shared Email Aliases
This article explains how to configure an organization-wide and default no-reply address for your organization using Google Workspace. Setting up organization-wide (via Admin > Organizational Settings > Shared Email Aliases https //app.
Personal Email Sharing
This article explains how to share your email address with other Ashby users so they can send emails on your behalf, and how to request access to send emails as another user. Personal email sharing (via Personal Settings > Email Sharing https //app.
Email Domain Setup
This guide outlines the steps to verify a domain for sending newsletter emails or for sending a large volume of no-reply emails via Ashby (over 1,000 emails a day). The setup process involves updating DNS records on a domain owned by your organization, so you’ll likely want to provide these instructions to your IT team or to someone who can configure DNS records for your organization’s domains.
Email Deliverability Best Practices
Ashby integrates with your team's Google Workspace or Microsoft 365 account to send emails directly from your inboxes, meaning your entire team has a hand in ensuring email deliverability. This guide covers best practices for factors that influence your email deliverability, including sender reputation, email content, and compliance with email authentication standards.
Substitution Tokens
You can add substitution tokens to your email templates to pull information from the candidate profile, upcoming interview details, and more when generating an email draft. This guide is a list of the substitution tokens available.
Can I send emails in bulk?
You can! In this guide, we’ll cover how to send out emails to multiple candidates at once.
How do I make offer emails private?
This guide covers how to ensure sensitive emails sent at the Offer and Hired stages are only visible to the users who need to see that information. Ashby automatically marks all emails as private once a candidate moves to the Offer stage.