Choosing an E-Signature Provider for Ashby

Ashby supports Dropbox Sign and Docusign for sending offers and other recruiting documents for signature.

This guide compares the two providers so you can choose the option that fits your organization's setup, document workflows, and signing requirements. See E-Signature Documents for more information.

Permissions and access

E-Signatures are available on all plans:

Foundations	Legacy Plus	Plus	Enterprise
✅	✅	✅	✅

To use Docusign, your organization needs a Docusign account on the Standard plan or higher and must connect it to Ashby. See Docusign for more information.

You must be an Organization Admin to set up the Docusign integration and E-Signature documents.

Dropbox Sign works through Ashby's built-in e-signature provider, so you do not need a separate Dropbox Sign account.

Comparing the providers

	Dropbox Sign	Docusign
Best for	Standard offers, offer packets, non-disclosure agreements (NDAs), and other repeatable recruiting documents	Organizations that already use Docusign or need account-level controls, branding, or additional signing options
Setup	Use Ashby's built-in e-signature provider without connecting a separate provider account	Connect your organization's Docusign account to Ashby
Recruiter workflow	Send requests, track progress, send reminders, and review completed documents in Ashby	Send requests from Ashby while Docusign manages the envelope in the background
Completed documents	Available in Ashby	Available in Ashby and, when your Docusign permissions allow, in Docusign
Flexibility	Streamlined, token-based setup for predictable workflows	More control over recipient and signing options through the Docusign preview experience

Dropbox Sign

Dropbox Sign suits organizations that want a straightforward e-signature workflow and prefer to manage recruiting work in Ashby. It supports standard offer letters, offer packets, NDAs, and other recruiting documents.

Dropbox Sign supports offer-letter and document tokens, signing order, company signers, CC recipients, expiration dates, reminders, and signed-document tracking. You can also use e-signature document activities in job and job-template interview plans.

Dropbox Sign may be a better fit when your documents use predictable signing workflows. It offers less control over sender identity, branding, and provider-generated notifications, and its token-based setup may be less flexible for unusual layouts or specialized signing requirements.

See E-Signature Documents for more information.

Docusign

Docusign suits organizations that already use Docusign or need to use their own Docusign account, permissions, storage, and administrative controls. You can send offers and other e-signature documents from Ashby, and access completed documents in Ashby and, when your permissions allow, in Docusign.

Docusign's preview experience can provide additional recipient and signing options, such as in-person signing or witness signers, when your Docusign plan supports them. Some Docusign fields or advanced options may require mapping, entering values before sending, or selecting settings in the preview experience. Your Docusign plan and permissions affect which features are available. Check your account and requirements before choosing Docusign for specialized signing needs, such as witnesses, identity verification, or wet signatures.

See Docusign for more information.

Choose a provider for your workflow

If you need…	Consider…
A quick setup for standard offer and document workflows	Dropbox Sign
Recruiters to manage the signing workflow in Ashby	Either provider. Dropbox Sign typically requires less setup.
To use your organization's existing e-signature account and controls	Docusign
Standard offers and NDAs with predictable signing steps	Dropbox Sign
Additional account, branding, recipient, or signing controls	Docusign, depending on your account and requirements
Different controls for different document types	Use Dropbox Sign and Docusign for different workflows, documents, or offers

Both providers let your recruiting team work primarily in Ashby to create offers, generate documents, send signature requests, track progress, send reminders, and access completed documents from the candidate profile.

E-Signature Offers explains how to prepare and send e-signature offers.

E-Signature Documents explains how to send and manage documents such as NDAs.

Docusign explains how to connect your Docusign account and configure it in Ashby.

FAQs

Do signers need a Dropbox Sign or Docusign account?

No. Signers do not need a Dropbox Sign or Docusign account to review or sign an e-signature document.

Can we use both providers?

Yes. You can use Dropbox Sign and Docusign for different workflows, documents, or offers. For setup details, see Docusign and E-Signature Offers.