Navigating Ashby
Signing in to Ashby
4 min
this guide helps users sign in to ashby and troubleshoot login issues for more information on amending user permissions, head to docid\ i5jhibmkqhyobnnvrl8rk how to sign in to ashby to sign into ashby, head to https //app ashbyhq com/signin and select the preferred sign in option you don’t set a password for your ashby account, you can instead log in via the following options 1 sign in with google sign in using your google account 2 sign in with microsoft sign in using your microsoft account 3 sign in with a magic link an email will be sent to your email address containing a link that you can click to sign in 4 sign in with sso if your company has sso set up with ashby, click this option to sign in if you are a user on multiple ashby accounts, you’ll be asked to select an account on the following page before being taken to ashby to switch between accounts in ashby, hover over your name and icon in the top right corner from there, other accounts you have access to will be listed under the sign out option troubleshooting tips here are some steps you can take if you’re running into issues signing in to ashby if you run into any errors when signing in, try logging in with a magic link if this wasn’t the initial option chosen the email with your magic link should come from workos try checking your spam or trash folders if you don’t receive an email within a few minutes try to log into ashby via another browser it could be that an extension on your current browser is getting in the way of you signing in, or that your browser needs to be updated reach out to an organization admin on your account to confirm that you are listed on the https //app ashbyhq com/admin/users page as an active user if your account has been deactivated, the organization admin can head to actions on your profile and click activate to re activate your account if the login issues continue, please reach out to mailto\ support\@ashbyhq com so we can investigate this further please include the browsers you’ve tried logging in with, along with any extensions you’re using (these can be found at chrome //extensions/) and a screen recording or screenshots of errors you’re seeing in your message