Reschedule and Cancellation Reasons

you can now configure cancellation and reschedule reasons to capture and track why interviews either don't go ahead or are moved to a new interviewer, date and/or time reschedule and cancellation reasons can be configured on all plans please note that users on the foundations, legacy plus, plus and enterprise plans will be able to configure cancellation reasons that are candidate facing foundations legacy plus plus enterprise ✅ ✅ ✅ ✅ users on the enterprise plan and users on the plus plan who have purchased the advanced scheduling automation add on docid\ ycrhy6o 0hutvzyuuzmk1 will be able to configure and create reschedule and cancellation reasons that are internal facing and have access to the reporting fields for this feature too foundations legacy plus plus enterprise ❌ ❌ ✅ (if the advanced scheduling add on has been purchased) ✅ cancellation and reschedule reasons can be specified by the user (if rescheduling or cancelling within ashby) or by the candidate (if rescheduling or cancelling via their direct booking confirmation page) having this information recorded in ashby can help with improving interview scheduling efficiency, time to schedule and ultimately, time to hire metrics overview enabling reschedule and cancellation reasons to enable reschedule and cancellation reasons in ashby navigate to admin > interviews & scheduling > reschedule & cancellation reasons https //app ashbyhq com/admin/scheduling/reschedule and cancellation reasons use the reasons for ashby users and reasons for candidates dropdowns to enable the feature you can choose from the following options for each off this feature is not enabled and a reason will not be asked for when an interview is rescheduled or cancelled optional when rescheduling or cancelling, a reason can be selected but this field can be left blank required when rescheduling or cancelling, a reason must be selected creating custom reschedule and cancellation reasons while you will be provided a default list of reasons, you will also have the option to create custom reschedule and cancellation reasons to create a new reschedule or cancellation reason, click + new reason and complete the following fields reason type whether the cancellation is because of the candidate (for example, a scheduling conflict on the candidate's side), the interviewer (for example, a schedule conflict on the interviewer's side) or the company (for example, pausing hiring) internal title the reason title this will be displayed to ashby users internal description the reason description this will be displayed to ashby users display to candidate if enabled, you will have the option to set a candidate facing title and description and they will be able to select this reason when cancelling or rescheduling themselves archiving or editing an existing cancellation or reschedule reason you can click on any cancellation or reschedule reason in the active reasons list to make changes to deactivate an existing cancellation or reschedule reason, click the archive button when viewing the reason details you can reactivate a reschedule or cancellation reason by changing the active dropdown to archived the display will switch to a list of your archived reasons click on the reason you'd like to restore to open the reason details, then click restore where users can specify a cancellation or reschedule reason please note that internal cancellation and reschedule reasons are only available for enterprise users or plus users who have purchased the advanced scheduling automation add on docid\ ycrhy6o 0hutvzyuuzmk1 adding a cancellation reason if a user cancels the interview by selecting actions , then cancel interview on the interview activity on the candidate's profile, they will then be prompted to specify the cancellation reason users will also have the option to add a clarifying note if needed adding a reschedule reason users can specify a reschedule reason at the point of confirming the cancellation or reschedule when a user clicks schedule on the communications page, they'll be asked to select a reason from the dropdown provided there's also a space for any optional notes to add further clarification if needed please note that a reschedule reason will only be asked for if the date and time and/or an interviewer on the panel is being updated for adjustments to the interview (such as updating the location of the interview), a reschedule reason will not be asked for, even if this is set as required where candidates can specify a reschedule reason candidate facing reschedule reasons are available on the foundations, legacy plus, plus and enterprise plans if a candidate has booked via a direct booking link, they'll have the option to reschedule the interview at the point of confirming the reschedule, they will be asked for a reschedule reason and have the option to add a note prior to confirming where candidates can specify a cancellation reason if the candidate has booked via a direct booking link, they can click the three dots on their confirmation page to cancel the interview at the point of confirming the cancellation, they will be asked for a cancellation reason and have the option to add a note reporting on cancellation and reschedule reasons reschedule and cancellation reasons can be reported on using the interview schedule versions reporting subject, which is only available as part of the advanced scheduling automation add on docid\ ycrhy6o 0hutvzyuuzmk1 click the link for more information the following new fields are available as part of the interview schedule versions subject field definition schedule change reason the reason submitted for rescheduling or cancelling this interview schedule version schedule change reason type whether a schedule change reason was submitted for a reschedule or a cancellation schedule change reason submitted by the user who submitted a reason when rescheduling or cancelling this interview schedule version schedule change reason submitted by type whether a reschedule or cancellation reason was set by an ashby user, a candidate, or an ashby automation schedule change reason category the category of the reschedule or cancellation reason submitted for this interview schedule version (candidate, interviewer, company, or ashby automation) schedule change reason note any text included as an optional note when submitting a reschedule or cancellation reason faq can i view an interview cancellation or reschedule reason on the candidate's feed? you can, yes the reason for the cancellation or reschedule will be listed in the candidate's feed on their profile within the cancellation or reschedule event can i limit the number of times a candidate can reschedule? this isn't currently possible