Candidate Texting Onboarding

this guide covers how to get ready to use candidate texting see docid\ eqo rlp7jpwh3ykaonv84 for information on how to use the feature texting currently requires setup support; please contact your csm or support to enable it for your account candidate texting onboarding overview before your team can use candidate texting, a2p 10dlc registration must be completed this process can take a few days ensure the information you provide is accurate and up to date to streamline onboarding onboarding to do list complete these steps to ensure the process is completed successfully work with your legal team to ensure your company’s privacy policy contains compliant language relevant to texting (ashby can not provide legal advice) input your privacy policy url, terms and conditions url, and notification email under admin > organization setup > candidate texting > general, or click the following link https //app ashbyhq com/admin/organizational settings/candidate texting submit the registration form in ashby see docid\ lrscwwbh0i1rwpuqxdqrn for more details typical wait times (subject to change) brand approval 1 7 days campaign approval 7+ days see https //help twilio com/articles/1260800720410 what is a2p 10dlc #h 01k3v7f5c20c6t9xfv1n6era4e for up to date timelines and details use our docid\ eqo rlp7jpwh3ykaonv84 guide to get set up and started with the feature 🎉 what is the registration process? this process is facilitated through an in app form in ashby you are not required to register through the campaign registry directly access the in app form by navigating to admin > organization setup > candidate texting , and selecting the 10dlc onboarding tab make sure you've filled out the details on the general tab first, or you will not be able to proceed brand registration first you must register your brand with the campaign registry (tcr) and provide details about your company, such as the legal business name, industry, and ein campaign registration after brand approval, ashby must register your messaging campaign this includes specifying the use case (e g , customer care, marketing), message volume, and sample messages selecting a phone number once your campaign is registered, you will select a phone number from the ashby platform to send your messages team access setup finally, you'll configure which team members have access to send messages, ensuring control and compliance faq what is a2p 10dlc? a2p 10dlc (application to person ten digit long code) is a new standard for sending business related sms and mms messages to mobile devices in the united states this system is designed to provide higher message deliverability, increased throughput, and better compliance with regulatory requirements compared to traditional long codes what is the difference between a2p 10dlc and short codes? a2p 10dlc allows businesses to use standard 10 digit local phone numbers for high volume messaging, whereas short codes are 5 6 digit numbers designed for mass texting with even higher throughput how long does the registration process take? see the docid\ lrscwwbh0i1rwpuqxdqrn above for typical wait times how can i ensure my texting campaigns comply with regulations? always obtain explicit consent before sending messages, provide clear opt out instructions, and adhere to the principles outlined by the can spam act and ctia guidelines who needs to complete the 10dlc process? anyone who will be texting candidates with united states phone numbers we’ve already completed this process with our legacy texting platform do we have to do it again? you’ll need to complete a2p 10dlc registration any time you sign up for a new texting service what does regions of operation refer to within the registration form? this refers to where the business operates what does the authorized representative section of the form refer to? this is the person twilio should contact to verify the form details typically this is the user completing the registration form