--- title: Can I send emails in bulk? slug: can-i-send-emails-in-bulk docTags: 3WbO33wgO__LVz29ecFkz,j9seF7qYq2Rc_-OLJd8rE createdAt: 2025-07-10T11:55:39.924Z --- You can! In this guide, we’ll cover how to send out emails to multiple candidates at once. For more on configuring templates, please check out [Email Template Creation and Management](docId\:wQ6UOYDzwfAtDmZhOPsfJ) ## Overview ::loom{url="https://www.loom.com/embed/4227bd18d5464bc4809081aac9bbe4fc"} ## Create the audience for your email You can use filters on the Candidate Search page, or select multiple candidates in a job pipeline to determine who should receive an email. ### Candidate Search :::hint{type="info"} You can read more on filtering with candidate searches at [Candidate Search](docId:-ZYXRHB2dhZQNQWl3ugx1). ::: Once you’ve set up the filters and determined the audience for your email, you can either click the `Select All` button to select all candidates who meet your criteria, or use the checkbox next to each candidate to select them. ![](https://cdn.zappy.app/d2d441fa14651043e19d574c03df7036.png) Once your audience has been selected, the bulk action options will become available. Click the `Email` option to open up the Bulk Action panel. ![](https://cdn.zappy.app/479906823ef4f079b848f00c83e8fd6a.png) Drafts will automatically be drawn up for each candidate. Click `Review Drafts` to be taken to the email editor. You can then determine your email template, make any adjustments and fix any errors prior to sending. ::Image[]{src="https://cdn.zappy.app/553036fe59d0c4224aad3f82c629ae29.png" size="46" width="596" height="705" darkWidth="596" darkHeight="705" position="center" showCaption="false"} ### Job Pipeline When in a job, click the `Select` button. You can then select the candidates in the pipeline you’d like to send a mass email to. ![](https://cdn.zappy.app/5a191e3421f583cab95f7e79f839b429.png) Once you’ve selected the candidates who should receive the email, the bulk actions you can take should become available. Click `Email` button to start the drafting process. ![](https://cdn.zappy.app/45a45ee4d14c71ffd0143465c1cd1119.png) The drafts will be generated for the selected candidates. Click `Review Drafts` to select an email template, personalize the emails further and to fix any errors. ::Image[]{src="https://cdn.zappy.app/553036fe59d0c4224aad3f82c629ae29.png" size="46" width="596" height="705" darkWidth="596" darkHeight="705" position="center" showCaption="false"} ## Reviewing and Editing Your Drafts ![](https://cdn.zappy.app/5d84041266175beb35a416873e453017.png) 1\) No Issues/With Warnings/Cannot Send: This key helps you to determine if any emails have errors that need fixing prior to sending. In this case, both email drafts are missing a subject and a body so neither can be sent. The overall email draft is shown when All Recipients is selected, so any adjustments impact all emails sent. To adjust and fix errors for individual emails, click on a recipient in the Personalize Per Recipient section. 2\) Personalize Per Recipient: View each email recipient and click on a recipient to view and amend each email draft individually. 3\) Template: Select the email template you’d like to use for the email. 4\) Send: Determine when you’d like the email to be sent to recipients. 5\) From: Select the sender of the email. You can send on behalf of someone else if they have shared their email address with you. More on this at [Email Sharing](docId:9mv0U6ctwMuoVkfc7XLwx). 6\) Subject: Add in the Subject line here. 7\) Body: Add in the body of the email here. 8\) Cc/Bcc: If other users or email addresses need to be looped into the email, add them here. 9\) Subject Substitution tokens: Add any substitution tokens here. Our full list of tokens can be found at [Substitution Tokens](docId\:p8Ax-2LZyE5qH7GrOTHR6). 10\) Cancel: Leave the editor. You can opt to either keep the drafts for editing later or delete them entirely. 11\) Send X Emails: Send out your emails in bulk. ## Bulk Email Send Times If you’re sending 10 campaigns or more at a time, then they will be sent over a period of time. - \< 10 campaigns go out simultaneously and immediately. - 10 - 100 campaigns are sent out over a 30-minute period. Please note that scheduled emails may send 0-15 minutes after the scheduled time. :::hint{type="info"} You can send an email to up to 500 candidates at a time if sending from a user email address. When using the no-reply\@ashbyhq.com email address, this upper limit is 5000. ::: ## FAQ :::ExpandableHeading ### I’m seeing a Missing Value For message when pulling up an email template. Why? This error will show if the value cannot be found. ::Image[]{src="https://cdn.zappy.app/51dac655543e89e6bcb6c50c0518db50.png" size="82" width="814" height="307" darkWidth="814" darkHeight="307" position="center" showCaption="false" indent="2"} This is particularly common when: - You’re trying to send a direct booking link but an interview activity hasn’t been generated and a booking link hasn’t been created for the candidate. - You’re trying to send a candidate availability link but an interview activity hasn’t been generated and a candidate availability link hasn’t been created for the candidate. - If you’re trying to send out a survey and the survey request and link haven’t been generated yet. - If an interview has not been scheduled yet (panel information can only be pulled for interview emails if the interview has already been scheduled). ::: :::ExpandableHeading ### Can I bulk email archived candidates? Yes. When on the Archived stage of a job’s pipeline, select the candidates you would like to email using the checkboxes and click `Email`. You will then be able to either email out a template or draft an email to send out in bulk. ::: :::ExpandableHeading ### Who can send bulk emails? Users can only send bulk emails to candidates that they have edit permissions for. Depending on the user's permissions, they may or may not be able to email candidates. ::: :::ExpandableHeading ### Can I set limits on how bulk emails are sent? Yes! The ability to send bulk emails can be limited in the below ways: - Bulk emails are capped at 500 per bulk action. Additionally, Google and Microsoft (depending on your email provider) may impose limits on the number of daily emails that can go out. - Users can see the date of the last communication with the candidate, and Admins can determine an [outreach frequency policy](https://app.ashbyhq.com/admin/organizational-settings/outreach-frequency-policy) for sourcing to prevent candidates from being contacted too frequently. :::